A dedicated Freshdesk expert from Latin America who keeps tickets, automations, and the knowledge base running.
We send vetted, platform-ready candidates to your inbox within 48 hours.
A Freshdesk virtual assistant is a vetted remote support specialist who manages tickets, sets up automations and SLAs, maintains the knowledge base, and reports on performance — so your support desk stays fast and organized.
They don't just reply to tickets. They build and run the support desk that keeps customers happy.
Your VA understands your full stack and manages integrations, syncs, and cross-platform workflows without hand-holding.
A hire through Virtustant versus an in-house US specialist, per year.
About 70% less per hire, with no recruitment or placement fees — and no drop in quality.
Illustrative. The US figure is a typical loaded salary for a specialist; the Virtustant figure assumes full time at $7/hr.
General VAs are great for admin. Specialist software work isn't. Here's the difference when your tools are mission-critical.
Your shortlist lands in 48 hours. No sales pitch, no pressure — just vetted, platform-ready candidates.
We learn the role, your team, and your ideal specialist profile.
3 vetted candidates with video intros, CVs, and skills tests.
Meet the candidates directly. Pick the one you want.
We handle contracts, payroll, HR, and compliance end to end.
If the hire ever leaves, we replace them at no cost.
We place vetted remote talent across dozens of industries. Here's what hiring through Virtustant looks like.
We went through five or six companies, and Virtustant stood out right away. Our software finally does what we bought it to do.
The vetting was intense — in a good way. Our VA came in already fluent in our tools and rebuilt our workflow in week one.
Two critical hires placed fast. Proactive communication, real expertise, and closer to our time zone than any option we tried.
What does a Freshdesk VA do? Tickets, automations, SLAs, knowledge base and reporting in Freshdesk.
How much does it cost? From about $7/hour, up to 70% less than a US hire.
How fast can I hire? A 3-candidate shortlist within 48 hours.
Book a free consultation and we'll show you which remote roles fit your team size, pipeline volume, and budget.
