Hire a customer service representative from Latin America. Vetted, bilingual reps who answer every ticket, chat and call in your time zone, from $7/hr all-in.
Free 30-minute discovery call
Get your 3–5 candidate shortlist
Tell us about your company. We send 3 to 5 vetted candidates within 48 hours of your first call.
Trusted by 1,000+ US companies
What a Virtustant hire handles
Customer service reps who answer fast, resolve issues with care, and keep your satisfaction scores high across email, chat, and phone.
Your CS Specialist resolves tickets, answers chats, and closes loops before customers follow up.
SLA targets met, priority tickets escalated immediately, routine requests handled same hour.
Zendesk, Intercom, HubSpot. Every interaction logged, every customer history kept accurate.
Refunds processed, complaints de-escalated, follow-ups sent in your brand voice, every time.
Recurring issue patterns flagged, CSAT trends reported, and product feedback routed to your team.
Live chat, email support, phone triage, knowledge base updates fully handled.
Building and managing support workflows across email, chat, and phone to maximize response times and satisfaction scores.
Deep-dive reporting on CSAT, NPS, and churn metrics to identify improvement opportunities.
Looking for outsourced Customer Service Specialist services? Virtustant, a remote staffing agency based in St. Petersburg, Florida, places dedicated professionals from Latin America with US companies on one all-in hourly rate, with zero placement fees.
Get your shortlistFluent in your stack
A few of the tools our candidates work in every day. Running something else? We match your hire to the stack you already use.
Zendesk
Intercom
Slack
Zoom
HubSpot
NotionMeet the talent
Vetted, bilingual professionals on US hours. Your shortlist of 3 to 5 candidates arrives within 48 hours of your first call.
Valeria C.
Example profile
Customer Service Specialist
Argentina
Elisabet R.
Example profile
Customer Service Specialist
Livia B.
Example profile
Customer Service Specialist
Budget for your remote hire
One all-in hourly rate covers your hire's pay, payroll and the paperwork, with no recruitment or placement fee. Your quote is tailored to the role, experience and agreed schedule.
Starting rate, all-in
$7/hr
Based on 160 billed hours per month for 12 months at the displayed starting rate. This is an illustrative budget; your quote and invoices follow the agreed role, schedule and billing terms.
How it works
We learn the role, your team and the profile you need.
3 to 5 vetted candidates with video intros, CVs and skills tests.
Meet the candidates directly. Pick the one you want.
We handle contracts, payroll and the paperwork, so your hire starts within 72 hours of your first call.
If the hire ever leaves, we replace them at no cost.
No placement fee No long-term contract Lifetime replacement
How selective we are
Every applicant goes through recruiter screening, skills and English tests, and a live interview. Out of every 100 who apply, about 3 reach a live interview and 1 is hired.
Our clients, in their words
4.9 on G2 from 96 reviews. Read the original client testimonials and stories.
“They seem to get better as we go, and that really stood out from any other recruiting agency we've worked with.”
The hire they sent me is a treasure. They recorded the interview and had candidates take competency tests. A huge time saver.
A great partner in sourcing international talent. They work hard to understand our expectations and vet to our standards.
Compare costs and service models in our customer service outsourcing guide.
Define your team's responsibilities with our customer service, support and success comparison.
Need website and in-app chat answered while visitors are still on the page? See our live chat agent page.
Hiring, answered
Still have a question?Get in touch with our team, or email marketing@virtustant.com.
Get your shortlistVirtustant, a remote staffing agency, places vetted, bilingual customer service reps from Latin America starting at $7/hr all-in, with a shortlist of 3 to 5 candidates within 48 hours of your first call and a start in 72 hours. Candidates come from the top 1% of applicants: 100% apply, 22% clear the recruiter screen, 9% pass cognitive (IQ), skills and English testing, 3% reach a live interview, 1% are hired.
A Latin American customer service rep through Virtustant starts at $7/hr all-in, or $1,120 a month at 160 hours; the median client-side rate for Virtustant customer service placements in H1 2026 was $10.83/hr (n=12). The US median wage for customer service representatives was $21.53/hr in May 2025 (BLS), before payroll taxes and benefits, so the $7 starting rate is about a third of the US wage alone. There is no recruitment or placement fee, and one all-in hourly rate covers pay, payroll and paperwork for the professional.
We vet for Zendesk, Intercom, Freshdesk, live chat, and ticketing systems depending on your stack.
Virtustant customer service reps from Latin America work US business hours, and most of Latin America sits between UTC-3 and UTC-6, close to US Eastern and Central time, so tickets, chats and calls are answered live during the working day of your customers. All candidates are C1 or C2 English level and experienced supporting US-based customers, from $7/hr all-in.
Not in the outsourcing sense: you get a dedicated rep, not a shared queue. Every Virtustant customer service specialist is bilingual in English and Spanish, screened live for spoken English, and works your business hours from Latin America. You direct the work in your own tools while we handle contracts and payroll, from $7/hr all-in with zero placement fees.
A customer support virtual assistant is a remote professional who owns your inbox, live chat and tickets so customers get answers without a full in-house team. Through Virtustant they start at $7/hr all-in, against a US median wage of $21.53/hr for customer service representatives (BLS OEWS, May 2025), and you pay zero placement fees. The median client-side rate for Virtustant customer service placements in H1 2026 was $10.83/hr (n=12). Most clients start with one rep and add coverage as ticket volume grows.
Brief the role on a discovery call, receive a shortlist of 3 to 5 vetted, bilingual candidates within 48 hours, interview, and your hire can start in 72 hours. Virtustant contracts the rep in their country and runs payroll and the paperwork, so you never open a foreign entity. Reps come from 18 Latin American countries plus South Africa and the Philippines, on US business hours, from $7/hr all-in.
It depends on the model you want. Freelance marketplaces are cheapest per hour but leave vetting, payroll and replacement to you. Recruiter-only engagements charge a placement fee; managed staffing includes ongoing administration. Compare the responsibilities in the quoted agreement. Virtustant is a remote staffing agency: bilingual, vetted reps at one all-in rate from $7/hr, no placement fee, a 48-hour shortlist and a lifetime replacement guarantee, rated 4.9/5 on G2 · 5.0/5 on Clutch.
Yes. You can hire a specialist for live chat and ticketing only, with phone support added when you need it. Zendesk, Intercom, Freshdesk and Gorgias are the tools we vet for most often; tell us your stack and channel mix on the discovery call and the shortlist is matched to it. Same rate from $7/hr all-in, same 48-hour shortlist.
One all-in hourly rate covers the professional's pay, payroll and the paperwork. There is no recruitment or placement fee, and engagements are month to month.
Both. Virtustant places professionals with startups, small businesses and enterprise teams across the US, from a single hire to whole teams.
For most US teams, yes: a nearshore hire from Latin America works your business hours, so you collaborate in real time instead of across a 10- to 12-hour gap.
Every placement carries a lifetime replacement guarantee: if your hire ever leaves or is not the right fit, we replace them at no cost.
Roles we fill
88 roles
No role matches that search. Any role that can be done remotely on your hours can be scoped on the call.
Looking for a job with Virtustant? Apply at jobs.virtustant.com
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