Hire a customer service representative from Latin America. Vetted, bilingual reps who answer every ticket, chat and call in your time zone, from $7/hr all-in.

Not in the outsourcing sense: you get a dedicated rep, not a shared queue. Every Virtustant customer service specialist is bilingual in English and Spanish, screened live for spoken English, and works your business hours from Latin America. You direct the work in your own tools while we handle contracts and payroll, from $7/hr all-in with zero placement fees.

A customer support virtual assistant is a remote professional who owns your inbox, live chat and tickets so customers get answers without a full in-house team. Through Virtustant they start at $7/hr all-in, against $18 to $30/hr in the US, and you pay zero placement fees. The median Virtustant customer service rate is $14.00/hr (n=33), and half of our customer service placements fall between $9.00 and $16.00/hr. Most clients start with one rep and add coverage as ticket volume grows.

Brief the role on a free call, receive a shortlist of 3 to 5 vetted, bilingual candidates within 48 hours, interview, and start within 72 hours. Virtustant contracts the rep in their country and runs payroll and compliance, so you never open a foreign entity. Reps come from 18 Latin American countries plus South Africa and the Philippines, on US business hours, from $7/hr all-in.

It depends on the model you want. Freelance marketplaces are cheapest per hour but leave vetting, payroll and replacement to you. Recruiter-only engagements charge a placement fee; managed staffing includes ongoing administration. Compare the responsibilities in the quoted agreement. Virtustant is a managed staffing agency: bilingual, vetted reps at one all-in rate from $7/hr, no placement fee, a 48-hour shortlist and a lifetime replacement guarantee, rated 4.9/5 on G2 (70 reviews) · 4.5/5 on Trustpilot (163 reviews).

Yes. You can hire a specialist for live chat and ticketing only, with phone support added when you need it. Zendesk, Intercom, Freshdesk and Gorgias are the tools we vet for most often; tell us your stack and channel mix on the discovery call and the shortlist is matched to it. Same rate from $7/hr all-in, same 48-hour shortlist.