What does an ecommerce VA do? Listings, order and customer support, inventory and marketplace ops for Amazon and Shopify sellers.
How much does it cost? Starting at $7/hour all-in, with no placement fees.
Should an ecommerce virtual assistant be full-time or part-time? Most online stores in our data hired full-time. Of 17 e-commerce positions filled through Virtustant with a recorded schedule, 14 were full-time, mostly on Pacific and Eastern hours. Orders, tickets and listings keep coming all day, so one seat covers the daily queue. Part-time works for a single recurring task, such as weekly product uploads.
What should we agree before the assistant starts? Agree who approves refunds, inventory changes and customer escalations before work begins.
What does a week look like for an ecommerce virtual assistant? An example for a full-time assistant: every morning, process new orders, answer tickets and handle returns. Midweek, upload new products, update listings and prices, and check stock with your warehouse or 3PL. On Friday, reply to new product reviews and send a short report on orders, returns and low stock.
Can one ecommerce virtual assistant run Amazon, Walmart and Shopify? Yes. One brand selling mainly on Amazon, plus Walmart and Shopify, hired a single e-commerce specialist through Virtustant to manage listings on all three, clean up the catalog, write SOPs and keep inventory in sync with its warehouse.
What does an ecommerce virtual assistant do in Seller Central, Shopify and Klaviyo? In Amazon Seller Central, they create and fix listings, manage inventory and open cases with seller support. In Shopify, they upload products, process orders and returns, and update collections and discounts. In Klaviyo, they build segments and schedule the campaigns you approve.
Related roles: E-commerce Virtual Assistant, E-commerce Customer Service Specialist, Live Chat Agent, Media Buyer and Logistics Coordinator.
Related software skills: Canva and Gorgias.