Vetted, bilingual live chat agents from Latin America. Ready to answer website and in-app chat in English or Spanish, resolve common questions and hand off the rest with context, on your hours.
Free 30-minute discovery call
Get your 3–5 candidate shortlist
Tell us about your company. We send 3 to 5 vetted candidates within 48 hours of your first call.
Trusted by 1,000+ US companies
What a Virtustant hire handles
Chat agents who answer while the visitor is still on the page, so questions turn into orders and most issues close in one conversation.
Website and in-app chats are picked up in minutes, in English or Spanish, while the visitor is still on the page.
Order status, shipping, returns and account questions are closed in one conversation from your help center and saved replies.
Pre-sale questions about products, sizes, plans and pricing are answered, so the visitor buys instead of leaving.
Anything outside the script becomes a ticket for the right person with the full thread, so no one asks twice.
New questions are logged, and saved replies and help articles are updated each week from what customers ask.
Chats, first-response time and top reasons for contact are reported weekly, by channel and by hour.
Website chat, in-app messages and social DMs answered in minutes, from your saved replies and help center, in English or Spanish.
Pre-sale questions answered, carts and bookings recovered, and anything outside the script handed to the right person with the full thread.
Looking for outsourced Live Chat Agent services? Virtustant, a remote staffing agency based in St. Petersburg, Florida, places dedicated professionals from Latin America with US companies on one all-in hourly rate, with zero placement fees.
Get your shortlistFluent in your stack
A few of the tools our candidates work in every day. Running something else? We match your hire to the stack you already use.
Zendesk
Intercom
HubSpot
Shopify
SlackMeet the talent
Vetted, bilingual professionals on US hours. Your shortlist of 3 to 5 candidates arrives within 48 hours of your first call.
Paola D.
Example profile
Live Chat Agent
Colombia
Kevin A.
Example profile
Live Chat Agent
María J.
Example profile
Live Chat Agent
Budget for your remote hire
One all-in hourly rate covers your hire's pay, payroll and the paperwork, with no recruitment or placement fee. Your quote is tailored to the role, experience and agreed schedule.
Starting rate, all-in
$7/hr
Based on 160 billed hours per month for 12 months at the displayed starting rate. This is an illustrative budget; your quote and invoices follow the agreed role, schedule and billing terms.
How it works
We learn the role, your team and the profile you need.
3 to 5 vetted candidates with video intros, CVs and skills tests.
Meet the candidates directly. Pick the one you want.
We handle contracts, payroll and the paperwork, so your hire starts within 72 hours of your first call.
If the hire ever leaves, we replace them at no cost.
No placement fee No long-term contract Lifetime replacement
How selective we are
Every applicant goes through recruiter screening, skills and English tests, and a live interview. Out of every 100 who apply, about 3 reach a live interview and 1 is hired.
Our clients, in their words
4.9 on G2 from 94 reviews. Read the original client testimonials and stories.
“They seem to get better as we go, and that really stood out from any other recruiting agency we've worked with.”
Virtustant has been a great partner in sourcing international talent for us. They work hard to understand our expectations and help vet prospects according to our standards.
The selection process was amazing, all the candidates are highly qualified and once selected it was easy to onboard and start working together.
Compare per-chat pricing with a dedicated agent in our live chat support cost guide, or hire for your store on the e-commerce page.
For phone and email as well as chat, see our customer service specialist page; for store orders and returns, see our e-commerce customer service specialist page.
Hiring, answered
Still have a question?Get in touch with our team, or email marketing@virtustant.com.
Get your shortlistYou get a shortlist of 3 to 5 vetted candidates within 48 hours of your first call, and your hire can start in 72 hours.
A dedicated live chat agent starts from $7/hr all-in, about $1,120 a month full-time at 160 hours, with zero recruitment fees. For reference, the BLS median wage for customer service representatives was $21.53 an hour in May 2025, so the starting rate is under a third of it.
Website chat and in-app messages, social DMs, order status and returns questions, pre-sale product questions, chat-to-ticket hand-offs, saved replies, and chat tags and reports, in tools such as Zendesk, Intercom, HubSpot, Shopify, and Slack. Refunds, credits and policy exceptions follow the limits you set. Tell us your chat volume, your hours and your help desk on the first call and we match candidates to all three.
Every placement carries a lifetime replacement guarantee with no time cap: if your hire ever leaves, we replace them at no cost. Engagements are month-to-month, and there are zero placement fees.
One all-in hourly rate covers the professional's pay, payroll and the paperwork. There is no recruitment or placement fee, and engagements are month to month.
Both. Virtustant places professionals with startups, small businesses and enterprise teams across the US, from a single hire to whole teams.
For most US teams, yes: a nearshore hire from Latin America works your business hours, so you collaborate in real time instead of across a 10- to 12-hour gap.
Every placement carries a lifetime replacement guarantee: if your hire ever leaves or is not the right fit, we replace them at no cost.
Roles we fill
88 roles
No role matches that search. Any role that can be done remotely on your hours can be scoped on the call.
Looking for a job with Virtustant? Apply at jobs.virtustant.com
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