Hire a vetted customer service specialist who knows Shopify, Zendesk, and the pace of e-commerce support: fast responses, fewer refunds, and happier repeat customers.
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Hires placed since 2021
US companies
Placement fees, ever
To first shortlist
Vetted talent
Hire an e-commerce customer service specialist for order-status questions, returns, exchanges, shipping updates and live chat. Bring your store platform, helpdesk, ticket volume, channels and coverage hours to the hiring call. Define which issues the specialist can resolve under your policies and which refunds or exceptions require your team's approval.
Your CS Specialist resolves tickets, answers chats, and closes loops before customers follow up.
Order status, returns, exchanges, and refunds handled directly in your store platform.
Zendesk, Intercom, Shopify. Every interaction logged, every customer history kept accurate.
Refunds processed, complaints de-escalated, follow-ups sent in your brand voice, every time.
Recurring issue patterns flagged, CSAT trends reported, and product feedback routed to your team.
Live chat, email support, review management, knowledge base updates fully handled.
We match each hire to the apps you already run.
Example profiles that show the role, country and English level we shortlist for. Your real shortlist of 3 to 5 vetted candidates arrives within 48 hours of your first call.
Monthly and annual cost examples at this role’s displayed starting rate, based on 160 billed hours per month.
Both timelines run from your first call in calendar hours, including weekends.
Compare costs and service models in our customer service outsourcing guide.
Define your team's responsibilities with our customer service, support and success comparison.
48-hour shortlist. 72-hour start. From your first call, including weekends.
