Vetted, bilingual IT support specialists from Latin America. Ready to resolve tickets, manage Microsoft 365 accounts and devices, and keep your team working on US hours.
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Hires placed since 2021
US companies
Placement fees, ever
To first shortlist
Vetted talent
Support specialists who keep your people and systems running, from the first ticket of the day to the account that needs access before a meeting.
Your specialist works the help desk queue, fixes hardware, software and network issues, and keeps each ticket updated.
Users, licenses, mailboxes and permissions are set up and removed in Microsoft 365 as people join, move and leave.
Infrastructure issues go to the right vendor or engineer with the details already gathered.
Laptops and accounts are prepared for new hires, so they can work on their first morning.
Repeat requests are scripted or automated, so the same fix does not take time twice.
Recurring issues become short guides and FAQs your team can use before opening a ticket.
We match each hire to the apps you already run.
A sample of profiles, each interview ready with role, country, and English level.
Monthly and annual cost examples at this role’s displayed starting rate, based on 160 billed hours per month.
Both timelines run from your first call in calendar hours, including weekends.
An IT support specialist keeps your team and its tools working. For customer-facing support, see our customer service specialist page; for testing your own product, see our QA engineer page.
Working in a help desk tool already? See our Zendesk assistant and Freshdesk assistant pages. For automations across your apps, see our AI automation specialist page.
48-hour shortlist. 72-hour start. From your first call, including weekends.
